Emma - service an account

Moving an existing account to Symplany℠ Pro requires three tasks:

1. Create a new account in Symplany Pro
2. Modify the goal in Envestnet®, and
3. Service the account in Emma

This article walks through how to service an account in Emma by filling out the appropriate forms. The forms you need to fill out depend on which actions you are taking:

• Is the client investment objective changing two degrees or more (e.g. Income and Growth to Growth)? If so, fill out a CAI
• Is the client fee schedule changing? If so, fill out an IMA
• Are you adding Advisor Limited Discretion to the account? Fill out an FLD / ALD (IDA)
• You also need to attach three (3) Symplany Pro documents at the end of your application.
  • If you do not plan to update the client's investment objective (CAI), fee schedule (IMA), or add advisor discretion (ALD), you then need to fill out a CAI so you can attach the three Symplany Pro documents to that form.

The details are very important. Any missed steps can result in a delay to your account opening properly.If you have two monitors, we recommend putting these instructions on one screen while navigating through Emma on the other.

Step 1 - Start a Service Request

1. Pull up the client’s account (can be done directly in Emma or through SmartOffice)

2. Click Service an existing account

   

Step 2 - Select the forms you need to fill out

1. Symplany Pro can only be used with IA accounts

   

   
   
2. As noted above, choose the applicable forms:

• Investment objective changing two degrees or more = CAI
• Fee schedule changing = IMA
• Adding advisor discretion = ALD/FLD

• If none of the above apply, you still need to fill out a CAI so you can attach the disclosure documents.

  

Step 3 - Fill out the appropriate fields for each form

• *Note: Emma will guide you through the required fields. This article does not cover every field in your Emma service request, it only covers the fields unique to opening a Symplany Pro account.
• **If you are not filling out all three forms (CAI, IMA, ALD/FLD), you may only see some of these fields.

1. Profile > What is the model portfolio for this account?
   1. This should correspond with the model selected in Envestnet®
2. Profile > Please select an allocation strategy > Custom
   1. Symplany Pro accounts always utilize a Custom strategy

      

3. Account number > What is the investment objective for this account?
   1. This should correspond with the model selected in Envestnet®
4. IA fees > Spectrum Fee
   1. Enter the all-in client fee schedule here.
      1. We get a lot of questions about what to enter here. Feel free to reach out. 
      2. This is different than Envestnet®, which asks you to enter the advisor fee only.
      3. If you want help calculating your fee schedule, check out this helpful tool: Symplany Pro Fee Schedule Calculator
   2. Note: Once you've entered your fee schedule in Emma, if you plan to use this same fee schedule for other clients, you can save it as a template and avoid manually entering this information next time.
5. Additional info > What type of discretion?
   1. If you are adding advisor discretion to your account, select Advisor limited discretion

Step 4 - Upload Symplany documentation and configure for eSignature

For all Symplany Pro accounts, there are three documents you need to upload into Emma ( as .pdf files!): 

• Client Printout
• Symplany Disclosures  
  • Note: You need to enter today's date on page 3 before configuring this document for client signatures
• Symplany IPS  
  • Note: Before configuring this document for signatures, you need to enter:
    • Client name on page 1
    • Date on page 1
    • Client name on page 2
    • Date on page 13
    • Advisor name on page 13

*Once you have updated the Symplany Disclosures and Symplany IPS in MS Word, Emma will let you upload them only if they are saved as .pdf files.

1. Review and submit > Manual upload

   1. Upload all three .pdf files

      

2. Review and submit > Create eSignature fields
   1. Click Create eSignature fields

   2. 

      Signatures are only needed for the Disclosures and IPS, not the Client Printout

      

   3. For the disclosures, client signature(s) is/are required on page 3

      

   4. For the IPS, client and advisor signatures are required on page 13

      

   5. Click Return to Review and Submit

      

   6. Click Configure e-signature to submit to client.

      

This completes the steps to service an account in Emma (after you have modified the goal in Envestnet®).