Envestnet® - modify a goal

Moving an existing account to Symplany℠ Pro requires three tasks:

1. Create a new account in Symplany Pro
2. Modify the goal in Envestnet®, and
3. Service the account in Emma

This article walks through how to modify the goal in Envestnet®, including all of the following changes:

• Client investment objective (e.g. Conservative Growth)
• Program code (e.g. Symplany Pro)
• Fee schedule

Step 1 - Start a Service Request

1. Pull up the client’s account
2. Under the “Service” tab, click on the plus sign to get a drop down menu

3. Select “Modify Goal”

   

Step 2 - Is the investment objective changing? (If not, skip to step 3)

• On the Risk Manual Assessment, use the dropdown menu to select the desired Investment Objective (e.g. Growth)
  • Your investment objective should align with the account allocation in Symplany Pro.

  • Note: If the investment objective is changing two degrees or more (e.g. from Income and Growth to Growth), it require's a client signature in Emma.

    

Step 3 - Update the program code

• Under Pick an investment strategy, use the Program dropdown menu to select Securian Spectrum Advisor - Symplany Pro

  

Step 4 - Select your investment model

• Select either "Core" or "Strategic." This should coincide with the template used in Symplany Pro.

  

Step 5 - Is the fee schedule changing? (If not, skip to step 6)

⚠️ When changing program codes (e.g. from Freedom to Pro), the advisor fee schedule gets reset to a default 1% for all tiers.

1. Under Fees, click the pencil icon to input the advisor fee schedule.
   1. We get a lot of questions about what to enter here. Feel free to reach out. 
   2. Envestnet® wants you to enter the advisor fee, not the total client fee.
   3. The Symplany Pro program fee comes out of the advisor fee. 
   4. If you want help calculating your fee schedule, check out this helpful tool: Symplany Pro Fee Schedule Calculator
   5. Note: Once you've entered your fee schedule, if you plan to use this same fee schedule for other clients, you can save it as a template and avoid manually entering this information next time.
2. Under Fee Schedule Setup, check the box to confirm you have reviewed both the previous and new fee schedules

Step 6 - Submit paperwork

1. Under Paperwork, click Generate Documents

   

   
   
2. Then click Submit Request.
3. In the popup window, click Continue to submit your Service Request.

This completes the steps to modify a goal in Envestnet®. When you are adding an account to Symplany, you also need to service the account in Emma to generate client signatures.